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(Below is an example of typical agreement. Yours
may vary.)
Maintenance
Agreement
Please
read this and the Highland Lakes IT
Acceptable Use Policy (AUP) on our web site carefully before
signing. Please take special note of The IT And Consulting Service Addendum.
The AUP is located at
http://www.hlit.net/AcceptableUse.htm.
To:
Customer's Name Agreement Number: MAXXXX
Date:
MM/DD/YY Duration: (Minimum 6 months.)
Highland Lakes IT agrees to provide (Customer's Name) normal
maintenance on its computers and computer network to include but not limited
to the following:
·
Maintain basic
computer and network functionality, i.e.: all computers running as needed;
all hosts visible to network; all network printers functioning; programs
functioning as needed.
·
Perform standard
disk maintenance and defragmentation as needed. Ensure proper function of
backup system.
·
Verify
anti-threat software is installed and current if applicable. Ensure critical
updates are approved for installation, if applicable. Secure system as
desired.
·
General
instruction given on use of system or any requested tutoring.
Quote: $XX.XX Monthly.
If total work exceeds XX
hours monthly, an additional charge of $XX.XX per hour on-site and/or
$XX.XX per hour in-house is incurred.
Please Note:
This agreement does not cover emergency calls, hardware, software,
operating system or application failure or debugging. In these cases our
rates stay the same, but we cannot guarantee our availability. We will
respond as soon as possible. We also will try to schedule our service call(s)
to best suit your needs, but cannot guarantee your operations will
not be interrupted.
Schedule: If
you would like a visit on a specific schedule each month please let us know.
We will try to accommodate. Preferred day/time:______________________.
Early Termination:
As per our AUP if you decide to cancel the contract, for any reason, before
its stated duration above, you agree to pay an additional one (1) month fee
in addition to any other owed. Highland Lakes IT reserves the right to
terminate this contract for any reason. If we do, no additional fees are
incurred, just was what is billable at that point.
Minimums: There
are no minimums. If you decide you do not want a visit for the month the
contract amount it still due.
Roll Over Hour(s):
Hour(s) exceeding contract amount have no effect on next month’s contract
and are not rolled over unless approved.
Auto Renewal:
This contract auto renews at the end of duration, for the same duration,
unless terminated by customer.
Maintenance
Contract Fee Details
Time recorded to the minute.
Rounded to 15 minutes.
Minimums:
Remote
computer work:
Travel:
Phone
work:
Proposal and quote work:
We do not mark-up prices on
parts or software. We help you buy them and will charge for time involved.
Accepted by:_________________________________________________
 Date:_______________________________________________________
Are you the person financially responsible for pay? If not
please identify that person below:
 Financially responsible person:__________________________________
 Name:______________________________________________________
 Address:____________________________________________________
 Phone Number:_______________________________________________
Prepared By:_________________________________________________
Michael A. Klick, MCP, A+
Date:_______________________________________________________
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